Shipping Policy

Shipping destinations

RK Store ships to Germany, selected European countries and selected international destinations.

Shipping availability depends on the product, warehouse location and delivery address. Available shipping options and costs are displayed at checkout before you complete your order.

Processing time

Orders are processed within 2–5 business days after payment confirmation, unless a different processing time is stated on the product page.

Our 3D-printed products are made to order. Standard production and processing take 2–5 business days. Custom or personalised items may require additional time, which will be indicated on the product page before purchase.

Orders are not processed or dispatched on weekends or public holidays. Business days are Monday to Friday, excluding public holidays.

Processing time is separate from shipping time. The total estimated time to receive your order consists of processing time plus the shipping time below.

Estimated shipping times

Shipping times depend on the product, dispatch location and destination.

The following estimates apply after dispatch:

Product / dispatch location	Delivery destination	Estimated shipping time
Smartphones from EU stock	Germany and supported EU countries	2–5 business days
Smartphones from international stock	Supported delivery destinations	10–16 business days
3D-printed products	Germany	2–4 business days
3D-printed products	Other supported European countries	4–10 business days
3D-printed products	Supported destinations outside Europe	7–20 business days

Smartphones from EU stock: Products marked with “Fast EU Shipping” are dispatched from an EU warehouse. Shipping to selected destinations outside the EU is also available, but delivery times depend on the destination and may be longer.

Smartphones from international stock: Products marked with “International Shipping” are dispatched from an international warehouse and follow the corresponding delivery estimate.

Please check the shipping information on the relevant product page. Any specific delivery timeframe stated there before purchase applies to that product.

Delivery estimates may vary due to customs clearance, carrier delays, public holidays or seasonal demand. If your order has not arrived within the estimated timeframe, please contact us so we can assist you. Your statutory rights regarding delayed delivery remain unaffected.

Shipping costs

Shipping costs are calculated at checkout based on the delivery destination and the applicable shipping option, including package weight and size where relevant.

The shipping charge for your order is displayed before you confirm your purchase.

Separate shipments

If your order contains products dispatched from different locations, such as smartphones and 3D-printed items, they may be shipped separately and arrive at different times.

Tracking information will be provided for each parcel where tracking is included.

Tracking information

All smartphone shipments include tracking. For 3D-printed products, tracking availability depends on the shipping service used.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking may not become active immediately after dispatch. The timing and frequency of updates depend on the carrier and shipping route.

Customs, duties and taxes

Orders shipped from within the EU to destinations within the EU customs territory are not subject to additional import customs duties.

Orders shipped from outside the EU, or delivered to destinations outside the EU, may be subject to import duties, local taxes or customs clearance fees.

Whether these charges are included depends on the product, shipping method and destination. Any included charges or additional charges payable by the customer will be stated in the applicable product or checkout information before purchase.

For deliveries outside the EU, any applicable import duties, taxes or clearance fees that are not expressly included in the purchase price are the customer’s responsibility.

Incorrect or incomplete shipping address

Please check that your shipping address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible. Address changes may no longer be possible once an order has been dispatched.

Incorrect or incomplete address details may cause delays or failed deliveries. If a parcel is returned for this reason, we will contact you to arrange the next steps. Additional reshipping costs may apply where permitted by law and will be communicated before reshipment.

Damaged or lost shipments

If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, to help us resolve the issue promptly.

Please include:

• Your order number
• A short description of the problem
• Photos of the damaged item and packaging, where possible

Please keep the packaging where possible while we investigate.

Reporting damage after 48 hours does not affect your statutory rights.

If your parcel appears to be lost or has not arrived within the estimated delivery timeframe, please contact us. We will investigate with the carrier and arrange an appropriate solution in accordance with your statutory rights.

For consumer deliveries arranged by us, we remain responsible for loss or damage during transport until you, or a person you have nominated other than the carrier, receive the goods.

Contact

For questions about shipping, tracking or delivery, please contact RK Store through our contact page or by email using the contact details published on our website.

Please include your order number if your enquiry concerns an existing order.