Refund policy

Right of Withdrawal

Right to cancel

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us
RK Store (RK Tech & Print)
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of:

  • Goods that are made to the consumer’s specifications or clearly personalized

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery

  • Digital content which is not supplied on a tangible medium, if the performance has begun with the consumer’s prior express consent